Introduction
Fulfild (PTY) Ltd (“Fulfild,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, andsafeguard your information in compliance with the Protection of Personal Information Act (No. 4 of 2013) (“POPIA”).
Definition of Personal Information
Personal Information refers to any information that can identify a person, including but not limited to, name, contact details, identity number, email address, physical address, andfinancial information, as defined by POPIA.
Collection of Personal Information
We collect Personal Information when you:
∙Use our website or services;
∙Contact us for inquiries;
∙Register for an account with us;
Purpose of Collection
Fulfild collects Personal Information for the following purposes:
∙To provide our services and process transactions;
∙To communicate with customers about services, promotions, and updates;
∙To comply with legal and regulatory requirements;
∙To enhance user experience and improve our website and offerings.
What personal information does Fulfild collect?
When you enquire about using Fulfild for courier services or to become a franchisee, you will provide us with your name, surname, sending address, delivery address, email address and contact numbers – these are not compulsory. We do not collect Personal Information that we do not need. Our website does not use persistent cookies.
Why does Fulfild collect Personal Information?
We collect this information so that there is confirmation that you are aware of our conditionsof carriage.
What does Fulfild do with the Personal Information?
Fulfild uses it for the purposes for which you gave it to us – as set out in the previous paragraph. Fulfild does not sell, rent or trade your Personal Information to third parties.
Fulfild will not disclose your Personal Information to a third party unless required by law.
Security
Security
Fulfild takes reasonable steps to ensure the security of your Personal Information. Our anti-virus software is frequently updated to protect our systems from computer viruses.Furthermore, all Fulfild employees are required, as a condition of employment, to treat Personal Information held by Fulfild as confidential
Accuracy of information
It is your responsibility to ensure that the information you provide is accurate and complete.If appropriate, it is also your responsibility to ensure that your Personal Information is kept up to date.
Sharing and Disclosure
Fulfild does not sell, rent, or trade Personal Information. We may share your information with:
Law enforcement or regulatory authorities when required by law;Business partners involved in service delivery, under strict confidentiality obligations.
Security Measures
We implement reasonable security measures to protect Personal Information fromunauthorized access, loss, misuse, or alteration. However, while we strive to protect data, theinternet is not a fully secure environment, and we cannot guarantee absolute security.
Data Retention
Personal Information is retained only for as long as necessary to fulfill the purposes outlinedin this policy or as required by law. Once no longer needed, we securely delete or anonymize such information.
Your Rights Under POPIA
Under POPIA, you have the right to:
∙Access your Personal Information;
∙Request correction or deletion of your data;
∙Object to processing or withdraw consent where applicable;
∙Lodge a complaint with the Information Regulator if your rights are violated.
Cookies and Tracking Technologies
Our website may use cookies to enhance user experience. You may adjust your browser settings to refuse cookies, but this may impact website functionality.
Contact Information
For inquiries or to exercise your rights, contact us at:
Email: info@fulfild.co.za
By using our services, you consent to the collection and use of your Personal Information as outlined in this policy.